{"id":3038,"date":"2025-01-05T06:30:41","date_gmt":"2025-01-05T06:30:41","guid":{"rendered":"https:\/\/nx365.ai\/2025\/01\/05\/crm\/"},"modified":"2025-05-27T08:02:39","modified_gmt":"2025-05-27T08:02:39","slug":"crm","status":"publish","type":"post","link":"https:\/\/nx365.ai\/en\/2025\/01\/05\/crm\/","title":{"rendered":"CRM"},"content":{"rendered":"\n

Chatbot-Based Artificial Intelligence Platform for Real-Time Customer Needs Analysis <\/strong><\/h3>\n\n

The platform provides solutions in the area of \u200b\u200bcomprehensive customer support, marketing, community building, data analysis, artificial intelligence, the Internet of Things and e-commerce. The application uses modern technologies, including deep learning algorithms, to streamline operations, improve quality, personalize products and enable real-time identification, containing <\/p>\n\n

Assistant supporting the website <\/p>\n\n

Assistant supporting the device – intelligent Concierge <\/p>\n\n

Assistant supporting employees in the CRM application <\/p>\n\n

\"\"
Fig. 1. Set of virtual assistants. <\/em><\/figcaption><\/figure>\n\n
<\/div>\n\n

Technological Description <\/strong><\/h4>\n\n

The system was designed based on modules and techniques: <\/p>\n\n

    \n
  • Artificial Intelligence Algorithms <\/strong> <\/li>\n<\/ul>\n\n
      \n
    • Algorytmy identyfikuj\u0105ce i klasyfikuj\u0105ce potrzeby klient\u00f3w <\/strong> <\/li>\n<\/ul>\n\n
        \n
      • Analytical Engine Based on Artificial Intelligence <\/strong> <\/li>\n<\/ul>\n\n
          \n
        • Internet of Things Module <\/strong> <\/li>\n<\/ul>\n\n
            \n
          • Programming and Communication Interfaces – API <\/strong> <\/li>\n<\/ul>\n\n
              \n
            • User Interfaces for Online Communication with the Customer<\/strong> <\/li>\n<\/ul>\n\n
                \n
              • Virtual Assistants – Chatbots <\/strong> <\/li>\n<\/ul>\n\n
                  \n
                • User Application in the Form of a Dashboard for Task Management and Analytics<\/strong> <\/li>\n<\/ul>\n\n
                    \n
                  • A Device in the Form of a Totem Intelligent Concierge<\/strong> <\/li>\n<\/ul>\n\n
                    <\/div>\n\n

                    Communication Automation for Multiple Channels<\/strong> <\/h4>\n\n
                    \"\"
                    Fig. 2. Channel Selection. <\/em><\/figcaption><\/figure>\n\n
                    \"\"
                    Fig. 3. Supporting Employees in Daily Tasks<\/em> and Contacts with Customers.<\/em> <\/figcaption><\/figure>\n\n
                    \"\"
                    Analysis of Customer Emotions. <\/em><\/figcaption><\/figure>\n\n
                    \"\"
                    Queries Created Using Natural Language. <\/em><\/figcaption><\/figure>\n\n
                    \"\"
                    Helping Customers Search for Stores. <\/em><\/figcaption><\/figure>\n\n
                    \"\"
                    Analysis of customer purchase intentions – statistics <\/em><\/figcaption><\/figure>\n\n
                    \"\"
                    Analysis of customer purchase intentions – selection of features <\/em><\/figcaption><\/figure>\n\n
                    <\/div>\n\n
                      \n
                    • The platform enables intelligent customer service, combining various data sources, through data acquisition, which will be used to create a unique knowledge base and will support the forecasting and decision-making system<\/em> <\/li>\n<\/ul>\n\n
                        \n
                      • The target market for the designed solution is mainly centers, chains and trading companies.<\/em> <\/li>\n<\/ul>\n\n
                          \n
                        • Monitoring systemu<\/em> <\/li>\n<\/ul>\n\n
                            \n
                          • Concierge client application on the device<\/em> <\/li>\n<\/ul>\n\n
                              \n
                            • Analysis of customer purchase intentions<\/em> <\/li>\n<\/ul>\n\n
                                \n
                              • Searching for a group of customers based on the description of the target group<\/em> <\/li>\n<\/ul>\n\n
                                  \n
                                • Algorithms checking customer behavior and reactions in the system<\/em> <\/li>\n<\/ul>\n\n
                                    \n
                                  • Reports<\/em> <\/li>\n<\/ul>\n\n
                                    <\/div>\n\n

                                    Thanks to the use of the latest IT technologies, the supply chain management system effectively optimizes logistics operations, improves product quality and significantly improves cooperation with business partners, providing the company with a competitive advantage on the market. <\/p>\n","protected":false},"excerpt":{"rendered":"

                                    Chatbot-Based Artificial Intelligence Platform for Real-Time Customer Needs Analysis <\/p>\n","protected":false},"author":6,"featured_media":1798,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,30,34],"tags":[],"class_list":["post-3038","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-applications","category-news-ai-en","category-product-platform-applications"],"yoast_head":"\nCRM - nx365.ai<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nx365.ai\/en\/2025\/01\/05\/crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRM - nx365.ai\" \/>\n<meta property=\"og:description\" content=\"Chatbot-Based Artificial Intelligence Platform for Real-Time Customer Needs Analysis\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nx365.ai\/en\/2025\/01\/05\/crm\/\" \/>\n<meta property=\"og:site_name\" content=\"nx365.ai\" \/>\n<meta property=\"article:published_time\" content=\"2025-01-05T06:30:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-27T08:02:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nx365.ai\/wp-content\/uploads\/2025\/04\/crm-0.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"764\" \/>\n\t<meta property=\"og:image:height\" content=\"446\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"karolina.skiba\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"karolina.skiba\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/nx365.ai\/en\/2025\/01\/05\/crm\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/nx365.ai\/en\/2025\/01\/05\/crm\/\"},\"author\":{\"name\":\"karolina.skiba\",\"@id\":\"https:\/\/nx365.ai\/#\/schema\/person\/bbcd60d2098d85abcca6bf8c4dd59fb0\"},\"headline\":\"CRM\",\"datePublished\":\"2025-01-05T06:30:41+00:00\",\"dateModified\":\"2025-05-27T08:02:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/nx365.ai\/en\/2025\/01\/05\/crm\/\"},\"wordCount\":320,\"publisher\":{\"@id\":\"https:\/\/nx365.ai\/#organization\"},\"image\":{\"@id\":\"https:\/\/nx365.ai\/en\/2025\/01\/05\/crm\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/nx365.ai\/wp-content\/uploads\/2025\/04\/crm-0.jpg\",\"articleSection\":[\"Business applications\",\"News AI\",\"Product Platform - 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