CRM

The platform provides solutions in the area of comprehensive customer support, marketing, community building, data analysis, artificial intelligence, the Internet of Things and e-commerce. The application uses modern technologies, including deep learning algorithms, to streamline operations, improve quality, personalize products and enable real-time identification, containing

Assistant supporting the website

Assistant supporting the device – intelligent Concierge

Assistant supporting employees in the CRM application

Technological Description

The system was designed based on modules and techniques:

Artificial Intelligence Algorithms

Algorytmy identyfikujące i klasyfikujące potrzeby klientów

Analytical Engine Based on Artificial Intelligence

Internet of Things Module

Programming and Communication Interfaces – API

User Interfaces for Online Communication with the Customer

Virtual Assistants – Chatbots

User Application in the Form of a Dashboard for Task Management and Analytics

A Device in the Form of a Totem Intelligent Concierge

Communication Automation for Multiple Channels

*Fig. 3. Supporting Employees in Daily Tasks* *and Contacts with Customers.*

*Queries Created Using Natural Language.*

*Analysis of customer purchase intentions – statistics*

*Analysis of customer purchase intentions – selection of features*

The platform enables intelligent customer service, combining various data sources, through data acquisition, which will be used to create a unique knowledge base and will support the forecasting and decision-making system

The target market for the designed solution is mainly centers, chains and trading companies.

Monitoring systemu

Concierge client application on the device

Analysis of customer purchase intentions

Searching for a group of customers based on the description of the target group

Algorithms checking customer behavior and reactions in the system

Reports

Thanks to the use of the latest IT technologies, the supply chain management system effectively optimizes logistics operations, improves product quality and significantly improves cooperation with business partners, providing the company with a competitive advantage on the market.